Terms of Service

1. Agreement to Terms

By accessing, deploying, or using Techpolo, including our 24/7 phone assistant and website assistant, your dealership agrees to be bound by these Terms of Service. If you are entering into this agreement on behalf of a dealership group or company, you confirm that you have the authority to bind that entity.

2. Services & Functionality

Techpolo provides an automated, AI-driven communications desk designed to:

• Answer inbound customer phone calls and website voice/chat inquiries 24 hours a day, 7 days a week.
• Reference your dealership's active lot inventory to answer pricing, trim, and availability questions.
• Capture buyer contact information and pass qualified leads directly into your dealership's CRM or DMS.
• Route or warm-transfer callers to specified dealership personnel or departments (Sales, Service, Parts) when requested.

3. Dealership Responsibilities

To ensure accurate operation, the dealership agrees to:

• Provide and maintain an active inventory feed or DMS sync for up-to-date pricing and availability.
• Maintain appropriate call forwarding or PBX configuration to route calls to Techpolo as planned.
• Ensure authorized dealership staff promptly follow up on leads and requests delivered by Techpolo.

4. Intellectual Property & Data Ownership

You own your data: The dealership retains 100% exclusive ownership of all customer lead details, phone records, and dealership inventory content.

Techpolo and its licensors retain all right, title, and interest in and to the platform, software, proprietary algorithms, conversational workflows, and visual branding.

5. Subscriptions & Cancellation

Services are provided on a trial or subscription basis as selected during onboarding. Unless otherwise specified in a custom commercial agreement, trials include no long-term commitment and may be cancelled by notifying support prior to the billing renewal.

6. Limitation of Liability

Techpolo is provided on an "as is" and "as available" basis. While we strive for maximum uptime and precision, Techpolo shall not be liable for indirect, incidental, or consequential damages resulting from third-party telecommunications outages or inaccurate inventory data supplied by the dealership.