Privacy Policy

1. Overview & Scope

Techpolo provides AI-powered phone and website receptionist solutions for automotive dealerships. This Privacy Policy outlines how we collect, use, and protect information when prospective car buyers and dealership staff interact with our platform, website, voice assistants, and chat interfaces.

2. Information We Collect

We only collect data necessary to provide accurate, 24/7 dealership communication and lead management:

• Customer Contact & Inquiry Details: Full name, telephone number, email address, vehicle of interest, and appointment or service requests submitted by buyers through phone calls or website chat.
• Dealership Inventory Data: Public vehicle listings, VINs, specifications, and pricing synced from your dealership management system (DMS) or inventory feed to answer buyer questions in real time.
• Conversation Transcripts: Audio recordings and written transcripts of interactions, captured solely to qualify requests and deliver complete leads to your sales and service teams.

3. How We Use Information

Information collected through Techpolo is used strictly to:

• Answer inbound customer phone calls and website inquiries around the clock.
• Verify vehicle availability and schedule test drives or service visits.
• Deliver real-time lead records, transcripts, and summaries directly to your dealership's CRM or designated staff.
• Maintain platform uptime, call quality, and communication reliability.

4. Data Sharing & Protection

We do not sell, rent, or monetize customer or dealership data.

Lead data is shared exclusively with the dealership that received the call or website visit. All communications, customer data, and transcripts are encrypted in transit via TLS 1.3 and encrypted at rest with industry-standard AES-256 protocols.

5. Ownership & Data Rights

Each dealership customer retains full ownership of its buyer leads, customer records, and inventory data. Authorized store administrators may request an export or permanent deletion of their store's call transcripts and lead archives at any time by contacting our support team.